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Date: Mon, 09 Mar 2015 16:52:20 -0500
From: Robert Sparks <rjsparks@nostrum.com>
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Subject: [Tools-discuss] For tomorrows call: Email handling in the datatracker
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All -

As I hope you've seen on ietf@ietf.org, there is some pain around how 
email is currently being sent through the aliases and from the tracker.
Here is some background for discussion tomorrow. Please read through 
this before we get to the meeting.

Henrik and I have both been studying this, and have several steps we are 
going to take right away. I've also been discussing how draft ballot 
email is handled with Pete to prepare a proposal for the IESG to agree on.

I will send a separate message with more detail than you want (but you 
need it) about where the tracker is sending mail right now.

In short, we have these factors primarily contributing to the pain:

1) In November, we started adding the working group list to the .notify 
alias by default at the request of the IESG. This was driven by the IESG 
wanting the group to see ballot positions, and make it likely that 
responses to those positions would be in-thread.

2) Shortly after, we started migrating to @ietf.org aliases instead of 
tools.ietf.org alias.

3) 10-11 days ago (depending on when you read this message), we started 
forwarding the aliases @tools.ietf.org to use the aliases at @ietf.org 
instead of expanding them on the tools server.

Now, there were several things related to those 3 changes that have 
rough edges:

a) Adding the working group list to .notify had an unintended 
consequence. What we didn't account for is that the contents of .notify 
get expanded into the .all alias, so people sending mail to .all for 
some draft end up sending to the list.

b) When tools.ietf.org was expanding aliases, it added Resent-To and 
Resent-From headers. The expansion at ietf.org does not currently do 
that, and we are working to fix it. Some people were filtering on these 
headers. It's also likely (we haven't confirmed this yet) that Mailman 
was using the headers to bypass putting mail to .all into moderation for 
having an implicit destination.

c) The aliases at ietf.org are _NOT THE SAME_ as the aliases at 
tools.ietf.org! The datatracker allows addresses to be marked active or 
inactive. If an address that's in a draft is marked inactive, then the 
ietf.org alias will not use it - it will find the most recently changed 
active address for that person instead and use that. The tools.ietf.org 
aliases are not aware of these bits, and used the address in the draft 
always. Further, when addresses are learned from drafts by the submit 
tool, with the currently deployed code, they are marked inactive (the 
idea at the time was that we didn't want mail to start going to a 
different address for a person each time they submitted a draft using a 
different email address - several years ago we had a big problem with 
people being surprised by such automatic changes. Instead, they could 
activate each address they wanted the tracker to use.)

So, we are making the following changes right away:

Now - i) We are teaching the tracker about a "preferred" address to use 
whenever context doesn't indicate a better choice (often context will 
say to use the address attached to a chair role for instance). The 
address the tracker is preferring now (specifically the last active 
address that's been touched) will be marked "preferred".

Now - ii) We are marking the addresses that are in drafts that are 
current as active. If someone with an account has an addresses active 
state changed by this, we will send mail to the affected address and all 
other active addresses for them letting them know it happened (in case 
they really _wanted_ that address to be inactive). As new drafts go 
through the submit tool, any learned addresses will be marked active 
(but note that the "preferred" address will not be automatically changed).

After that release, most of the addressing that has been surprising 
people in the last 10 days will be resolved. The ietf.org aliases will 
much more closely match what had been being generated at tools.ietf.org.

We (primarily Glen and Matt) are also continuing to work on getting 
Resent-To and Resent-From into mail forwarded through the aliases at 
ietf.org. We should set the priority for this on tomorrows call (I 
suggest it that it's priority should be high).

Now, early discussions with Pete and Henrik lead to this rough proposal 
that will be sent to the IESG. This is a draft idea, and we won't 
execute on it until the IESG says to (Pete, note this is slightly 
different than what we discussed last). I expect the discussion with the 
IESG to change this some.

Soon - i) The "Save and Send Email" page in the ballot editing workflow 
currently offers the content of the .notify field with a checkbox 
(selected by default). We plan to add another row, with the group's list 
address, also with a checkbox selected by default. If the AD sending the 
message doesn't want the list copied, they unselect the box next to the 
list address. (We might, instead, have to turn this into a bit that 
lives on the document that the sponsoring AD manages, making it their 
choice rather than the balloting ADs choice).

Soon - ii) We will scrub all the documents and remove the list address 
from the .notify field. We'll send notes to the document personnel of 
each affected document so they can verify that the result is what they want.

Soon - iii) We'll add a .group alias for people to use to copy the WG 
list for a draft without having to look it up. The contents of this 
alias would not be included when sending to .all

Sorry for the long message, but there's a lot involved here. Hopefully 
I've teased it apart into easier to follow chunks.

Talk to you all tomorrow,

RjS





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Date: Mon, 09 Mar 2015 17:10:33 -0500
From: Robert Sparks <rjsparks@nostrum.com>
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Subject: [Tools-discuss] Fwd: Details about where the tracker is currently sending mail
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This is a multi-part message in MIME format.
--------------070909050205080205040708
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Hrmm - that went into moderation.
The attachments are also at
http://www.nostrum.com/~rjsparks/email-analysis.xlsx
and
http://www.nostrum.com/~rjsparks/email-analysis.pdf

Moderator - feel free to nuke the original message


-------- Forwarded Message --------
Subject: 	Details about where the tracker is currently sending mail
Date: 	Mon, 09 Mar 2015 17:01:02 -0500
From: 	Robert Sparks <rjsparks@nostrum.com>
To: 	Tools-discuss@ietf.org



All -

The attached spreadsheet (and a pdf printout from it) summarize when
mail comes out of the tracker and who that mail goes to.

The solid dots in the matrix mean mail is always sent.
The open dot means mail is conditionally sent (and the condition is
explained in the notes).
There is one row (about ballots) that has a checkbox symbol - that means
the AD can select or unselect that destination (an alias in this case),
before sending.
The notes call out the other places that the sender has an opportunity
to change the destinations before the message is sent.

I took one shortcut that doesn't align with the above to make the chart
less messy. When you see solid dots for group chairs and shepherds, know
that if a document has no group, or no shepherd has been assigned, then
those destinations aren't used.

I also haven't included a few messages that the tracker sends.

Specifically, I didn't list the messages related to the community
tracker (subscribing to changes for a draft and getting the mail for
those changes). The destination addresses there are always the person
subscribing.

I didn't include the messages that are sent only to the secretariat by
robots (such as the iana sync report, the rfc-editor queue message, or
when the tracker lets the secretariat know that a message tried to go
out with a bad email address in it).

I didn't include the messages sent to verify email when setting up a
datatracker account.

If you're interested, you can see a code-oriented view that _does_
include all those cases at
<http://www.nostrum.com/~rjsparks/email-analysis/>.

If you see something in the spreadsheet or in the web page above that
you don't think is right, ask me. This was a brutal compilation effort -
the odds that I didn't get something wrong are small.

RjS




--------------070909050205080205040708
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<html>
  <head>

    <meta http-equiv="content-type" content="text/html; charset=utf-8">
  </head>
  <body bgcolor="#FFFFFF" text="#000000">
    Hrmm - that went into moderation.<br>
    The attachments are also at<br>
    <a class="moz-txt-link-freetext" href="http://www.nostrum.com/~rjsparks/email-analysis.xlsx">http://www.nostrum.com/~rjsparks/email-analysis.xlsx</a><br>
    and<br>
    <a class="moz-txt-link-freetext" href="http://www.nostrum.com/~rjsparks/email-analysis.pdf">http://www.nostrum.com/~rjsparks/email-analysis.pdf</a><br>
    <br>
    Moderator - feel free to nuke the original message<br>
    <div class="moz-forward-container"><br>
      <br>
      -------- Forwarded Message --------
      <table class="moz-email-headers-table" border="0" cellpadding="0"
        cellspacing="0">
        <tbody>
          <tr>
            <th align="RIGHT" nowrap="nowrap" valign="BASELINE">Subject:
            </th>
            <td>Details about where the tracker is currently sending
              mail</td>
          </tr>
          <tr>
            <th align="RIGHT" nowrap="nowrap" valign="BASELINE">Date: </th>
            <td>Mon, 09 Mar 2015 17:01:02 -0500</td>
          </tr>
          <tr>
            <th align="RIGHT" nowrap="nowrap" valign="BASELINE">From: </th>
            <td>Robert Sparks <a class="moz-txt-link-rfc2396E" href="mailto:rjsparks@nostrum.com">&lt;rjsparks@nostrum.com&gt;</a></td>
          </tr>
          <tr>
            <th align="RIGHT" nowrap="nowrap" valign="BASELINE">To: </th>
            <td><a class="moz-txt-link-abbreviated" href="mailto:Tools-discuss@ietf.org">Tools-discuss@ietf.org</a></td>
          </tr>
        </tbody>
      </table>
      <br>
      <br>
      <pre>All -

The attached spreadsheet (and a pdf printout from it) summarize when 
mail comes out of the tracker and who that mail goes to.

The solid dots in the matrix mean mail is always sent.
The open dot means mail is conditionally sent (and the condition is 
explained in the notes).
There is one row (about ballots) that has a checkbox symbol - that means 
the AD can select or unselect that destination (an alias in this case), 
before sending.
The notes call out the other places that the sender has an opportunity 
to change the destinations before the message is sent.

I took one shortcut that doesn't align with the above to make the chart 
less messy. When you see solid dots for group chairs and shepherds, know 
that if a document has no group, or no shepherd has been assigned, then 
those destinations aren't used.

I also haven't included a few messages that the tracker sends.

Specifically, I didn't list the messages related to the community 
tracker (subscribing to changes for a draft and getting the mail for 
those changes). The destination addresses there are always the person 
subscribing.

I didn't include the messages that are sent only to the secretariat by 
robots (such as the iana sync report, the rfc-editor queue message, or 
when the tracker lets the secretariat know that a message tried to go 
out with a bad email address in it).

I didn't include the messages sent to verify email when setting up a 
datatracker account.

If you're interested, you can see a code-oriented view that _does_ 
include all those cases at
<a class="moz-txt-link-rfc2396E" href="http://www.nostrum.com/~rjsparks/email-analysis/">&lt;http://www.nostrum.com/~rjsparks/email-analysis/&gt;</a>.

If you see something in the spreadsheet or in the web page above that 
you don't think is right, ask me. This was a brutal compilation effort - 
the odds that I didn't get something wrong are small.

RjS

</pre>
      <br>
    </div>
    <br>
  </body>
</html>

--------------070909050205080205040708--


From nobody Mon Mar  9 15:21:12 2015
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Date: Mon, 09 Mar 2015 17:20:34 -0500
From: Robert Sparks <rjsparks@nostrum.com>
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Subject: Re: [Tools-discuss] For tomorrows call: Email handling in the datatracker
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Pete pointed out that I missed one thing in the contributing factors 
that has already been changed. See inline below.

On 3/9/15 4:52 PM, Robert Sparks wrote:
> All -
>
> As I hope you've seen on ietf@ietf.org, there is some pain around how 
> email is currently being sent through the aliases and from the tracker.
> Here is some background for discussion tomorrow. Please read through 
> this before we get to the meeting.
>
> Henrik and I have both been studying this, and have several steps we 
> are going to take right away. I've also been discussing how draft 
> ballot email is handled with Pete to prepare a proposal for the IESG 
> to agree on.
>
> I will send a separate message with more detail than you want (but you 
> need it) about where the tracker is sending mail right now.
>
> In short, we have these factors primarily contributing to the pain:
>
> 1) In November, we started adding the working group list to the 
> .notify alias by default at the request of the IESG. This was driven 
> by the IESG wanting the group to see ballot positions, and make it 
> likely that responses to those positions would be in-thread.
In November, when we made that change, we also included the .all alias 
in the default for .notify.
That was a lazy way of saying "Get the chairs and the shepherd, etc.", 
and it introduced an expansion loop (since .all has all of .notify in 
its extension)
In a release in early February (IIRC) the default changed to using the 
constituent components instead, and there was work in the alias handling 
system to not break when loops happened. But we have a few drafts out 
there that still have .all in their .notify field.
>
> 2) Shortly after, we started migrating to @ietf.org aliases instead of 
> tools.ietf.org alias.
>
> 3) 10-11 days ago (depending on when you read this message), we 
> started forwarding the aliases @tools.ietf.org to use the aliases at 
> @ietf.org instead of expanding them on the tools server.
>
> Now, there were several things related to those 3 changes that have 
> rough edges:
>
> a) Adding the working group list to .notify had an unintended 
> consequence. What we didn't account for is that the contents of 
> .notify get expanded into the .all alias, so people sending mail to 
> .all for some draft end up sending to the list.
>
> b) When tools.ietf.org was expanding aliases, it added Resent-To and 
> Resent-From headers. The expansion at ietf.org does not currently do 
> that, and we are working to fix it. Some people were filtering on 
> these headers. It's also likely (we haven't confirmed this yet) that 
> Mailman was using the headers to bypass putting mail to .all into 
> moderation for having an implicit destination.
>
> c) The aliases at ietf.org are _NOT THE SAME_ as the aliases at 
> tools.ietf.org! The datatracker allows addresses to be marked active 
> or inactive. If an address that's in a draft is marked inactive, then 
> the ietf.org alias will not use it - it will find the most recently 
> changed active address for that person instead and use that. The 
> tools.ietf.org aliases are not aware of these bits, and used the 
> address in the draft always. Further, when addresses are learned from 
> drafts by the submit tool, with the currently deployed code, they are 
> marked inactive (the idea at the time was that we didn't want mail to 
> start going to a different address for a person each time they 
> submitted a draft using a different email address - several years ago 
> we had a big problem with people being surprised by such automatic 
> changes. Instead, they could activate each address they wanted the 
> tracker to use.)
>
> So, we are making the following changes right away:
>
> Now - i) We are teaching the tracker about a "preferred" address to 
> use whenever context doesn't indicate a better choice (often context 
> will say to use the address attached to a chair role for instance). 
> The address the tracker is preferring now (specifically the last 
> active address that's been touched) will be marked "preferred".
>
> Now - ii) We are marking the addresses that are in drafts that are 
> current as active. If someone with an account has an addresses active 
> state changed by this, we will send mail to the affected address and 
> all other active addresses for them letting them know it happened (in 
> case they really _wanted_ that address to be inactive). As new drafts 
> go through the submit tool, any learned addresses will be marked 
> active (but note that the "preferred" address will not be 
> automatically changed).
>
> After that release, most of the addressing that has been surprising 
> people in the last 10 days will be resolved. The ietf.org aliases will 
> much more closely match what had been being generated at tools.ietf.org.
>
> We (primarily Glen and Matt) are also continuing to work on getting 
> Resent-To and Resent-From into mail forwarded through the aliases at 
> ietf.org. We should set the priority for this on tomorrows call (I 
> suggest it that it's priority should be high).
>
> Now, early discussions with Pete and Henrik lead to this rough 
> proposal that will be sent to the IESG. This is a draft idea, and we 
> won't execute on it until the IESG says to (Pete, note this is 
> slightly different than what we discussed last). I expect the 
> discussion with the IESG to change this some.
>
> Soon - i) The "Save and Send Email" page in the ballot editing 
> workflow currently offers the content of the .notify field with a 
> checkbox (selected by default). We plan to add another row, with the 
> group's list address, also with a checkbox selected by default. If the 
> AD sending the message doesn't want the list copied, they unselect the 
> box next to the list address. (We might, instead, have to turn this 
> into a bit that lives on the document that the sponsoring AD manages, 
> making it their choice rather than the balloting ADs choice).
>
> Soon - ii) We will scrub all the documents and remove the list address 
> from the .notify field. We'll send notes to the document personnel of 
> each affected document so they can verify that the result is what they 
> want.
>
> Soon - iii) We'll add a .group alias for people to use to copy the WG 
> list for a draft without having to look it up. The contents of this 
> alias would not be included when sending to .all
>
> Sorry for the long message, but there's a lot involved here. Hopefully 
> I've teased it apart into easier to follow chunks.
>
> Talk to you all tomorrow,
>
> RjS
>
>
>
>


From nobody Tue Mar 10 15:20:24 2015
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From: "Fred Baker (fred)" <fred@cisco.com>
To: Ray Pelletier <rpelletier@isoc.org>
Thread-Topic: internet draft notifications
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Date: Tue, 10 Mar 2015 22:20:15 +0000
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I imagine you are seeing the thread on ietf@ about draft announcements. =
Here=E2=80=99s a thought.

What if some tool at AMS, instead of instantly posting an email saying =
=E2=80=9Cwe got another draft=E2=80=9D, added the name and abstract of =
the draft to some file somewhere associated with a mailing list (ietf@, =
work group list, or whatever else), and at the end of the day (by some =
definition - 5:00 PM on the east side of the date line perhaps) sent all =
of the emails, one per list? That would give people the batching effect =
they mention...

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From nobody Wed Mar 11 07:08:19 2015
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On 3/10/2015 3:20 PM, Fred Baker (fred) wrote:
> What if some tool at AMS, instead of instantly posting an email saying “we got another draft”, added the name and abstract of the draft to some file somewhere associated with a mailing list (ietf@, work group list, or whatever else), and at the end of the day (by some definition - 5:00 PM on the east side of the date line perhaps) sent all of the emails, one per list? That would give people the batching effect they mention...

The premise behind this is that some hours of delay in getting notified
is not an issue.

For most of us and for most documents, this is no doubt correct.  The
question is the exceptions.

Common mailing list packages allow individual subscribers to distinguish
between getting each message as posted, versus a daily aggregation.  I
believe Fred's proposal is to default to the latter, for announcement of
new drafts.

ietf-announce is a standard mailman mailing list, which gives the list
administrator control over some relevant settings:

> Can list members choose to receive list traffic bunched in digests?
> (Edit digestable)
> 	
> No
> Yes
> Which delivery mode is the default for new users?
> (Edit digest_is_default)
> 	
> Regular 	Digest

Moving the default to 'aggregate' would then place the requirement on
those wishing individual, immediate copies to change from the default.

To get the granularity down to "draft announcements" rather than all
announcements will require a separate list.

The real challenge is to distinguish between different drafts and handle
them differentially.  I've no idea how to accomplish that reasonably,
with the current tools.

d/


From nobody Thu Mar 19 19:04:17 2015
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Subject: [Tools-discuss] Glen (AMS IT) in Dallas
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Greetings!

For those of you who may not know me, I'm Glen Barney, the IT Director at
AMS, which is the company that provides secretariat and IT services to the
IETF.

For those of you who -do- know me, well, sadly, I've missed quite a few
meetings, but I'm excited to report that I'm going to be in Dallas for the
early part of the meeting next week!

One of the main reasons I come to the meetings, when I can, is to make
myself available to you, members of the IETF leadership, ADs, Working Group
chairs, and volunteers, in the event that you want to talk about anything
related to AMS IT stuff.  If you have questions, or comments, or
suggestions, just want to talk, have a beer, or throw food at me, I
absolutely want to talk to you and meet you in Dallas!

I may be moving around quite a bit this meeting, but you can easily reach
me in any of the following ways:

Google Plus:  https://plus.google.com/113536982200502888028  (Circle me or
send me an email or a hangout at glenams@gmail.com )

Twitter:  @glenamstweets (Follow me, DM or send me a @mention)

Jabber:  glen@amsl.com

Email:   glen@amsl.com

I'll be in Dallas from Saturday morning through Tuesday noon, and, with
Matt Larson (also from AMS IT), I will be present and available and hoping
to meet as many of you as possible!

Thanks!

Glen
Glen Barney
IT Director
AMS (IETF Secretariat)

--001a1147a450e9d8580511aeaa0d
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<div dir=3D"ltr"><div><div><div><div><div><div><div>Greetings!<br><br></div=
><div>For those of you who may not know me, I&#39;m Glen Barney, the IT Dir=
ector at AMS, which is the company that provides secretariat and IT service=
s to the IETF.<br></div><div><br></div>For those of you who -do- know me, w=
ell, sadly, I&#39;ve missed quite a few meetings, but I&#39;m excited to re=
port that I&#39;m going to be in Dallas for the early part of the meeting n=
ext week!<br><br></div>One of the main reasons I come to the meetings, when=
 I can, is to make myself available to you, members of the IETF leadership,=
 ADs, Working Group chairs, and volunteers, in the event that you want to t=
alk about anything related to AMS IT stuff.=C2=A0 If you have questions, or=
 comments, or suggestions, just want to talk, have a beer, or throw food at=
 me, I absolutely want to talk to you and meet you in Dallas!<br><br></div>=
<div>I may be moving around quite a bit this meeting, but you can easily re=
ach me in any of the following ways:<br><br></div><div>Google Plus:=C2=A0 <=
a href=3D"https://plus.google.com/113536982200502888028">https://plus.googl=
e.com/113536982200502888028</a>=C2=A0 (Circle me or send me an email or a h=
angout at <a href=3D"mailto:glenams@gmail.com">glenams@gmail.com</a> )<br><=
br>Twitter:=C2=A0 @glenamstweets (Follow me, DM or send me a @mention)<br><=
br></div><div>Jabber:=C2=A0 <a href=3D"mailto:glen@amsl.com">glen@amsl.com<=
/a><br><br></div><div>Email:=C2=A0=C2=A0 <a href=3D"mailto:glen@amsl.com">g=
len@amsl.com</a><br><br></div>I&#39;ll be in Dallas from Saturday morning t=
hrough Tuesday noon, and, with Matt Larson (also from AMS IT), I will be pr=
esent and available and hoping to meet as many of you as possible!<br><br><=
/div><div>Thanks!<br></div><div><br></div>Glen<br></div>Glen Barney<br></di=
v>IT Director<br></div>AMS (IETF Secretariat)<br><br></div>

--001a1147a450e9d8580511aeaa0d--


From nobody Sun Mar 22 09:34:03 2015
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From: Martin Thomson <martin.thomson@gmail.com>
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Subject: [Tools-discuss] Missing 's' on week-view
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https://datatracker.ietf.org/meeting/92/week-view.html

Includes an inline dump of the sessions.  The links in here are all
http://, which causes the agenda to fail to render on some browsers.


From nobody Sun Mar 22 10:32:20 2015
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Subject: Re: [Tools-discuss] Missing 's' on week-view
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Hi Martin,

On 2015-03-22 17:34, Martin Thomson wrote:
> https://datatracker.ietf.org/meeting/92/week-view.html
>=20
> Includes an inline dump of the sessions.  The links in here are all
> http://, which causes the agenda to fail to render on some browsers.

Right.  Fixed.  Thanks for the alert!


	Henrik



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