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From: Eastlake III Donald-LDE008 <Donald.Eastlake@motorola.com>
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Cc: Eastlake III Donald-LDE008 <Donald.Eastlake@motorola.com>,
	Brian Carpenter <brc@zurich.ibm.com>, nomcom05@ietf.org
Subject: [Tools-team] Web interface for feedback on candidates
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Hi,

I'd like to provide some feedback on the web interface tool for feedback to the nomcom on candidates, which I used to comment on INT AD candidates this past nomcom cycle. Due to the nature of this interface, I provided poorer feedback than I have with previous nomcoms.

In the past, when asked for feedback on candidates, I've generally prepared one email message. The preparation of this email message has never been linear for me. Commenting on one candidate makes me think of things that I had not mentioned about other candidates. In some cases, I decide to go back and comment on some aspect of all of the names I have been presented with after mentioning this aspect on some later candidates in the list when I had not mentioned it on earlier ones in my first pass.

I'm sure having the tool split out comments by candidate, which I assume it does, is more convenient for the nomcom than getting aggregate text messages. But, if I am any guide, the nomcom is getting nicely sorted but inferior quality feedback.

At an absolute minimum, the tool should display text telling the person providing feedback that they might find it better to compose all of their comments separately as one document and then cut and paste from their to the web tool. But, in fact, it gives no such hint and just sucks your comments one at a time into a black hole giving no feedback on who you have already commented on or what your comments were or that your submission succeeded. So you can't even glance at your previous comments in preparing later ones. In fact, the almost total lack of user feedback from the tool initially gave me the impression that it wasn't working. I had no positive confirmation that comments were accepted nor any idea what would happen if I provided comments twice on the same candidate. Would later ones override earlier ones or would they just be appended? There was no way to tell. And, in fact, to this day, I have no actual evidence that my comments got through.

The right design would provide a commenter with simultaneous entry fields for all those they have been asked to comment on, allow them to repeatedly edit the various comments on the various candidates until they thought they were good (which would be the normal characteristic of an HTML FORM with multiple entry fields), and then, after special confirmation by the commenter, send them to the nomcom with a clear success message back to the commenter both on the web page and via email including a copy of their comments. There must be a clear statement of what happens if you comment again later, which I assume should be to append your later comments to your earlier comments.

If I'm presented with this interface in the future, I sure hope I'll remember separately compose one document commenting on all the candidates and them cut and paste from the document into the multiple web forms...

Donald

 =========================================================
 Donald E. Eastlake III       Donald.Eastlake@Motorola.com
 Motorola Laboratories              +1-508-786-7554 (work)
 111 Locke Drive                    +1-508-634-2066 (home)
 Marlboro, MA 01752 USA

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From tools-team-bounces@ietf.org Thu Mar 02 19:34:09 2006
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Hi Donald,

  These are good points.  Together with the current and next nomcom
chair I'll try to fix all of these except for the possibility of
going back later to review what said.  This is not possible without 
changing one fundamental characteristic of the system, which is that
all comments are GPG encrypted with the nomcom public GPG key before
being committed to disk in order to ensure that only nomcom will be
able to read them.

Regards,

	Henrik

on 2006-03-02 23:40 Eastlake III Donald-LDE008 said the following:
> Hi,
> 
> I'd like to provide some feedback on the web interface tool for feedback to the nomcom on candidates, which I used to comment on INT AD candidates this past nomcom cycle. Due to the nature of this interface, I provided poorer feedback than I have with previous nomcoms.
> 
> In the past, when asked for feedback on candidates, I've generally prepared one email message. The preparation of this email message has never been linear for me. Commenting on one candidate makes me think of things that I had not mentioned about other candidates. In some cases, I decide to go back and comment on some aspect of all of the names I have been presented with after mentioning this aspect on some later candidates in the list when I had not mentioned it on earlier ones in my first pass.
> 
> I'm sure having the tool split out comments by candidate, which I assume it does, is more convenient for the nomcom than getting aggregate text messages. But, if I am any guide, the nomcom is getting nicely sorted but inferior quality feedback.
> 
> At an absolute minimum, the tool should display text telling the person providing feedback that they might find it better to compose all of their comments separately as one document and then cut and paste from their to the web tool. But, in fact, it gives no such hint and just sucks your comments one at a time into a black hole giving no feedback on who you have already commented on or what your comments were or that your submission succeeded. So you can't even glance at your previous comments in preparing later ones. In fact, the almost total lack of user feedback from the tool initially gave me the impression that it wasn't working. I had no positive confirmation that comments were accepted nor any idea what would happen if I provided comments twice on the same candidate. Would later ones override earlier ones or would they just be appended? There was no way to tell. And, in fact, to this day, I have no actual evidence that my comments got through.
> 
> The right design would provide a commenter with simultaneous entry fields for all those they have been asked to comment on, allow them to repeatedly edit the various comments on the various candidates until they thought they were good (which would be the normal characteristic of an HTML FORM with multiple entry fields), and then, after special confirmation by the commenter, send them to the nomcom with a clear success message back to the commenter both on the web page and via email including a copy of their comments. There must be a clear statement of what happens if you comment again later, which I assume should be to append your later comments to your earlier comments.
> 
> If I'm presented with this interface in the future, I sure hope I'll remember separately compose one document commenting on all the candidates and them cut and paste from the document into the multiple web forms...
> 
> Donald
> 
>  =========================================================
>  Donald E. Eastlake III       Donald.Eastlake@Motorola.com
>  Motorola Laboratories              +1-508-786-7554 (work)
>  111 Locke Drive                    +1-508-634-2066 (home)
>  Marlboro, MA 01752 USA
> 
> _______________________________________________
> Tools-team mailing list
> Tools-team@ietf.org
> https://www1.ietf.org/mailman/listinfo/tools-team
> 

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Henrik,

The inability to see what one said is fundamentally annoying.
After I was caught by this on the first round of feedback,
I prepared all my comments on the second round in advance and
saved to disk; but I *still* wish I had the comments from the
first round. At the very least, they should be displayed
unencrypted for confirmation, with an explicit warning that
pressing the next button will render them into garbage.

It made the job much, much harder than in previous years and
makes it impossible to do intelligent follow up if something changes.

     Brian

Henrik Levkowetz wrote:
> Hi Donald,
> 
>   These are good points.  Together with the current and next nomcom
> chair I'll try to fix all of these except for the possibility of
> going back later to review what said.  This is not possible without 
> changing one fundamental characteristic of the system, which is that
> all comments are GPG encrypted with the nomcom public GPG key before
> being committed to disk in order to ensure that only nomcom will be
> able to read them.
> 
> Regards,
> 
> 	Henrik
> 
> on 2006-03-02 23:40 Eastlake III Donald-LDE008 said the following:
> 
>>Hi,
>>
>>I'd like to provide some feedback on the web interface tool for feedback to the nomcom on candidates, which I used to comment on INT AD candidates this past nomcom cycle. Due to the nature of this interface, I provided poorer feedback than I have with previous nomcoms.
>>
>>In the past, when asked for feedback on candidates, I've generally prepared one email message. The preparation of this email message has never been linear for me. Commenting on one candidate makes me think of things that I had not mentioned about other candidates. In some cases, I decide to go back and comment on some aspect of all of the names I have been presented with after mentioning this aspect on some later candidates in the list when I had not mentioned it on earlier ones in my first pass.
>>
>>I'm sure having the tool split out comments by candidate, which I assume it does, is more convenient for the nomcom than getting aggregate text messages. But, if I am any guide, the nomcom is getting nicely sorted but inferior quality feedback.
>>
>>At an absolute minimum, the tool should display text telling the person providing feedback that they might find it better to compose all of their comments separately as one document and then cut and paste from their to the web tool. But, in fact, it gives no such hint and just sucks your comments one at a time into a black hole giving no feedback on who you have already commented on or what your comments were or that your submission succeeded. So you can't even glance at your previous comments in preparing later ones. In fact, the almost total lack of user feedback from the tool initially gave me the impression that it wasn't working. I had no positive confirmation that comments were accepted nor any idea what would happen if I provided comments twice on the same candidate. Would later ones override earlier ones or would they just be appended? There was no way to tell. And, in fact, to this day, I have no actual evidence that my comments got through.
>>
>>The right design would provide a commenter with simultaneous entry fields for all those they have been asked to comment on, allow them to repeatedly edit the various comments on the various candidates until they thought they were good (which would be the normal characteristic of an HTML FORM with multiple entry fields), and then, after special confirmation by the commenter, send them to the nomcom with a clear success message back to the commenter both on the web page and via email including a copy of their comments. There must be a clear statement of what happens if you comment again later, which I assume should be to append your later comments to your earlier comments.
>>
>>If I'm presented with this interface in the future, I sure hope I'll remember separately compose one document commenting on all the candidates and them cut and paste from the document into the multiple web forms...
>>
>>Donald
>>
>> =========================================================
>> Donald E. Eastlake III       Donald.Eastlake@Motorola.com
>> Motorola Laboratories              +1-508-786-7554 (work)
>> 111 Locke Drive                    +1-508-634-2066 (home)
>> Marlboro, MA 01752 USA
>>
>>_______________________________________________
>>Tools-team mailing list
>>Tools-team@ietf.org
>>https://www1.ietf.org/mailman/listinfo/tools-team
>>
> 
> 


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Right, point taken.  We'll have to work out some way of making this
part of the NomCom feedback tool better.

	Henrik

on 2006-03-03 08:50 Brian E Carpenter said the following:
> Henrik,
> 
> The inability to see what one said is fundamentally annoying.
> After I was caught by this on the first round of feedback,
> I prepared all my comments on the second round in advance and
> saved to disk; but I *still* wish I had the comments from the
> first round. At the very least, they should be displayed
> unencrypted for confirmation, with an explicit warning that
> pressing the next button will render them into garbage.
> 
> It made the job much, much harder than in previous years and
> makes it impossible to do intelligent follow up if something changes.
> 
>      Brian
> 
> Henrik Levkowetz wrote:
>> Hi Donald,
>> 
>>   These are good points.  Together with the current and next nomcom
>> chair I'll try to fix all of these except for the possibility of
>> going back later to review what said.  This is not possible without 
>> changing one fundamental characteristic of the system, which is that
>> all comments are GPG encrypted with the nomcom public GPG key before
>> being committed to disk in order to ensure that only nomcom will be
>> able to read them.
>> 
>> Regards,
>> 
>> 	Henrik
>> 
>> on 2006-03-02 23:40 Eastlake III Donald-LDE008 said the following:
>> 
>>>Hi,
>>>
>>>I'd like to provide some feedback on the web interface tool for feedback to the nomcom on candidates, which I used to comment on INT AD candidates this past nomcom cycle. Due to the nature of this interface, I provided poorer feedback than I have with previous nomcoms.
>>>
>>>In the past, when asked for feedback on candidates, I've generally prepared one email message. The preparation of this email message has never been linear for me. Commenting on one candidate makes me think of things that I had not mentioned about other candidates. In some cases, I decide to go back and comment on some aspect of all of the names I have been presented with after mentioning this aspect on some later candidates in the list when I had not mentioned it on earlier ones in my first pass.
>>>
>>>I'm sure having the tool split out comments by candidate, which I assume it does, is more convenient for the nomcom than getting aggregate text messages. But, if I am any guide, the nomcom is getting nicely sorted but inferior quality feedback.
>>>
>>>At an absolute minimum, the tool should display text telling the person providing feedback that they might find it better to compose all of their comments separately as one document and then cut and paste from their to the web tool. But, in fact, it gives no such hint and just sucks your comments one at a time into a black hole giving no feedback on who you have already commented on or what your comments were or that your submission succeeded. So you can't even glance at your previous comments in preparing later ones. In fact, the almost total lack of user feedback from the tool initially gave me the impression that it wasn't working. I had no positive confirmation that comments were accepted nor any idea what would happen if I provided comments twice on the same candidate. Would later ones override earlier ones or would they just be appended? There was no way to tell. And, in fact, to this day, I have no actual evidence that my comments got through.
>>>
>>>The right design would provide a commenter with simultaneous entry fields for all those they have been asked to comment on, allow them to repeatedly edit the various comments on the various candidates until they thought they were good (which would be the normal characteristic of an HTML FORM with multiple entry fields), and then, after special confirmation by the commenter, send them to the nomcom with a clear success message back to the commenter both on the web page and via email including a copy of their comments. There must be a clear statement of what happens if you comment again later, which I assume should be to append your later comments to your earlier comments.
>>>
>>>If I'm presented with this interface in the future, I sure hope I'll remember separately compose one document commenting on all the candidates and them cut and paste from the document into the multiple web forms...
>>>
>>>Donald
>>>
>>> =========================================================
>>> Donald E. Eastlake III       Donald.Eastlake@Motorola.com
>>> Motorola Laboratories              +1-508-786-7554 (work)
>>> 111 Locke Drive                    +1-508-634-2066 (home)
>>> Marlboro, MA 01752 USA
>>>
>>>_______________________________________________
>>>Tools-team mailing list
>>>Tools-team@ietf.org
>>>https://www1.ietf.org/mailman/listinfo/tools-team
>>>
>> 
>> 
> 
> 

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Hello all,

First, my apologies for not making the last two meetings.  I've been
dealing with the occasional emergency around here, and unfortunately,
since my boss and I comprise the entire "team" at the moment in our
little area, I haven't been able to say no.

That said, I've managed to address (I think) Henrik's comments, and
have updated the test site to cover the front page and the Overview
section.  Everything else is incomplete, but I think this gives at
least an idea of how this can proceed.

I have to say that editing all the pages is something of a pain in
the neck.  I think that, if NeuStar or whoever is going to do this
with a minimum of fuss, they're going to need to write a little
program to parse the existing pages, and strip off some of the
presentation stuff and covert it to conformant xhtml.  Alternatively,
just running it through tidy does wonders.  

My experience with doing this while in no way engaged in webby type
things makes me think, more than ever, that ultimately some sort of
content management system is going to be the only answer.

Any additional thoughts, &c., are welcome.  We will not have, I'm
sure, a complete demo site for the Dallas meeting, but I think
there's enough here to show and tell.  Do others agree?

A
-- 
----
Andrew Sullivan                         204-4141 Yonge Street
Afilias Canada                        Toronto, Ontario Canada
<andrew@ca.afilias.info>                              M2P 2A8
                                        +1 416 646 3304 x4110


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Due to a scheduling conflict, today's tools-team call is
cancelled.

I guess I'll see at least Bill in Dallas - who else is coming?


	Henrik

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Hi Andrew,

on 2006-03-06 22:28 Andrew Sullivan said the following:
> Hello all,
> 
> First, my apologies for not making the last two meetings.  I've been
> dealing with the occasional emergency around here, and unfortunately,
> since my boss and I comprise the entire "team" at the moment in our
> little area, I haven't been able to say no.

Yes.  I know how it can be.

> That said, I've managed to address (I think) Henrik's comments, and
> have updated the test site to cover the front page and the Overview
> section.  Everything else is incomplete, but I think this gives at
> least an idea of how this can proceed.

Ok.  I'd like the menubar to take up a bit less room; I've tweaked
it a little bit - have a look at http://www1.tools.ietf.org/demo/www.ietf.org
now and see what you think.

> I have to say that editing all the pages is something of a pain in
> the neck.  I think that, if NeuStar or whoever is going to do this
> with a minimum of fuss, they're going to need to write a little
> program to parse the existing pages, and strip off some of the
> presentation stuff and covert it to conformant xhtml.  Alternatively,
> just running it through tidy does wonders.  

Yes, and yes.

> My experience with doing this while in no way engaged in webby type
> things makes me think, more than ever, that ultimately some sort of
> content management system is going to be the only answer.

Well, I'm not so sure of that, still.  But it's ultimately up to the
maintainers, I'd say.

> Any additional thoughts, &c., are welcome.  We will not have, I'm
> sure, a complete demo site for the Dallas meeting, but I think
> there's enough here to show and tell.  Do others agree?

I think this is a good start.


	Henrik


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On Wed, Mar 08, 2006 at 02:28:32PM +0100, Henrik Levkowetz wrote:
> 
> Ok.  I'd like the menubar to take up a bit less room; I've tweaked
> it a little bit - have a look at http://www1.tools.ietf.org/demo/www.ietf.org
> now and see what you think.

Works for me.  Probably the css needs to be bumped a touch to make
the maincontent div line up a little better -- I noticed some jaggies
while I was preparing this, in particular while resizing windows --
but that also seems to me to be the sort of cosmetic fiddling that
the maintainers are going to want to do anyway.

Thanks for your comments.

A

-- 
----
Andrew Sullivan                         204-4141 Yonge Street
Afilias Canada                        Toronto, Ontario Canada
<andrew@ca.afilias.info>                              M2P 2A8
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On Wed, Mar 08, 2006 at 01:50:03PM +0100, Henrik Levkowetz wrote:
> 
> Due to a scheduling conflict, today's tools-team call is
> cancelled.
> 
> I guess I'll see at least Bill in Dallas - who else is coming?

I'll be there.  I'll have to actually _run into_ you all this time,
though.

A

-- 
----
Andrew Sullivan                         204-4141 Yonge Street
Afilias Canada                        Toronto, Ontario Canada
<andrew@ca.afilias.info>                              M2P 2A8
                                        +1 416 646 3304 x4110


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Date: Mon, 20 Mar 2006 14:43:51 -0600
From: Henrik Levkowetz <henrik@levkowetz.com>
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Subject: Re: [Tools-team] Today's call cancelled
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Hi Andrew,

on 2006-03-08 09:53 Andrew Sullivan said the following:

> I'll be there.  I'll have to actually _run into_ you all this time,
> though.

I plan to attend the end of the internet-area session (ending at 17:20)
and then I'll be at Shim6.  Look for the guy in vest and tie.

	Henrik


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