Subject: Owner/Manager - National ISP Survey

From: Marketing Flash <[email-masked]>
Date: Mon, 17 Jan 2000 12:40:54 -0700

ISPs in the US generated approximately

$15.1 billion in revenues in 1999.

Did your company grow at least 30% in 1999? Was your Customer Retention at least 90%? Did you know that it takes five times as much money to acquire a new customer as it does to retain one?

Business Marketplace®, LLC, a marketing consulting and design firm in Denver, Colorado, is conducting a brief National ISP survey, regarding how ISPs around the country are finding new customers, what marketing activities are being used for Customer Retention — and how successful they have been. This information is being gathered to determine how our ISP clients compare to the national average. You have been selected to participate in this survey.

Results of this survey will be provided to you to assist you in your marketing efforts. We appreciate your clicking below to the brief survey, which will take approximately one minute to complete. Completed surveys submitted by January 21, 2000 will be analyzed, with the results made available to all respondents by January 25, 2000.

If you have any questions, please do not hesitate to either e-mail us at the address above, or call us at (303) 778-7571 or toll-free at (877) 674-2374, Monday through Friday, 9am to 5pm, mountain standard time. Thank you, in advance, for your participation — now just click here for the survey!

Deb Hastings, President

Business Marketplace®, LLC

888 S. Sherman St.

Denver, CO 80209

www.businessmarketplace.com

If appropriate, we would appreciate your forwarding this to the

Owner, President or General Manager of your organization.