Subject: [NEXTEL-1] Nextel and Aeroprise Add Wireless Capabilites To Remedy System

From: Marcel <[email-masked]>
Date: Fri, 31 Jan 2003 19:26:22 -0500

Nextel and Aeroprise Add Wireless Capabilites To Remedy System

By allNetDevices Staff

January 30, 2003

Nextel Communications and enterprise software company
Aeroprise have introduced the Aeroprise Mobile Gateway,
allowing remote workers to wirelessly access business
applications on the Remedy Action Request (AR) System
platform.

The AR System is a problem tracking and workflow platform
developed by BMC Software company Remedy. Aeroprise
said that with the Mobile Gateway, users can create rules
in advance to customize the information that their Remedy
applications push to them, so that they only receive
urgent, actionable and perishable service requests from the
system when they log in wirelessly.

For example, a user can prioritize requests from executives
and have only those requests sent to their Nextel handset.
When an event fitting the employee's criteria occurs, the
Aeroprise application is triggered and sends the specified
information from the AR System automatically to the remote
worker without intervention from the system administrator.

The user then clicks on the actionable alert to interact with
the ticket in the AR System and can then reassign, approve, prioritize or update the
resolution status of the problem wirelessly. Aeroprise said no programming is required
to install the product since integration is pre-built into Remedy's AR System.

The company said that by providing real-time wireless connectivity to Remedy users
increases productivity, reduces costs and improves customer service on a wide
range of service management events such as trouble ticketing, helpdesk, sales force
automation, field dispatch and asset management.

"Nextel and Aeroprise extend the capabilities of a customer's investment in Remedy
products to critical work being done in the field," said Ken Boyd, vice president and
CIO of Remedy. "The resulting access to critical information allows them to solve
immediate business problems."

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