Subject: [NEXTEL-1] Results of Cell Phone Survey on Phonescoop.com

From: "Mark" <[email-masked]>
Date: Thu, 31 Jul 2003 09:35:48 -0000

I found this on Phonescoop.com and found the results interesting even 
though not a lot of people responded to date.

Mark

Hi All,

Last month, I announced a survey which is running at
www.cellphonefaqs.com

This survey allows consumers all over the country to rate their
current-level of cellphone service. Consumers can rate their service
on factors such as local-coverage, level of customer-service,
hold-time, features, and overall quality-of-service.

I haven't had too many people take the survey at this point. I'm
trying to drum-up some more results.

Here are the results so far

Total Number of Votes

Sprint 117
Verizon 83
T-Mobile 39
ATT_TDMA 33
Cingular_TDMA 32
Nextel 31
Cingular_GSM 11

Overall Rating of Customer-Service on a Scale of 1-10 with 10 Being
the Highest

Verizon 7.53
Nextel 7.39
T-Mobile 7.28
ATT_TDMA 7
Cingular_TDMA 6.625
Cingular_GSM 6.73
Sprint 6.3
ATT_GSM 6.15

Normal Hold-Time for Customer-Service

Verizon 46.8 Seconds
T-Mobile 55.2 Seconds
Nextel 1 Minute 14 Seconds
Cingular_GSM 1 Minute 21 Seconds
ATT_TDMA 1 Minute 50 Seconds
ATT_GSM 2 Minutes 31 Seconds
Sprint 3 Minutes 48 Seconds

Are the Customer-Service Reps Knowledgeable? Lower-Number is Better

Nextel .48
Verizon .64
Cingular_GSM .64
ATT_TDMA .70
T-Mobile .77
Cingular_TDMA .78
Sprint .85

How is Local-Coverage? Lower-Number is Better

Verizon .73
Sprint .87
Nextel .97
Cingular_TDMA 1
ATT_TDMA 1.24
Cingular_GSM 1.27
T-Mobile 1.46
ATT_GSM 1.5

Is the Service Consistent from Day-to-Day? Lower-Number is Better

Verizon .67
Sprint .85
Nextel .90
Cingular_GSM .91
Cingular_TDMA .94
T-Mobile .97
ATT_TDMA 1.12
ATT_GSM 1.19

Ever Experience Problems Making/Receiving Calls? Lower-Number is
Better

T-Mobile .72
Verizon .73
ATT_GSM .77
Sprint .81
Cingular_TDMA .84
ATT_TDMA .85
Nextel .94
Cingular_GSM 1.09

Overall, are you happy with your service? Lower-Number is Better

Verizon .43
Sprint .47
Nextel .48
Cingular_GSM .72
ATT_TDMA .76
T-Mobile .79
Cingular_TDMA .84
ATT_GSM .96

Overall Rating of Service. Scale of 1-10

Verizon 7.39
Sprint 7.36
Nextel 7.35
ATT_TDMA 6.6
Cingular_GSM 6.55
T-Mobile 6.48
Cingular_TDMA 6.15
ATT_GSM 6.04

NOTE: These ratings are based on the votes taken at my site. These
results are not based on my opinion. The results are totally
script-driven.

Please visit my site and take the survey.

My goal is to have at least 5000 people take the survey. I've only
had 372 votes so far and I can't really say that the results are very
accurate based on that number.

Thanks to everyone for reading the message and for those who have
taken the survey.

Thanks,

Keith Calligan
www.cellphonefaqs.com
[email-masked] 

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