Subject: [NEXTEL-1] Help for Nextel Users-

From: [email-masked]
Date: Thu, 23 Oct 2003 15:25:04 -0400

Mercury News,
750 Ridder Park Drive,
San Jose, CA 95190.
Posted on Thu, Oct. 23, 2003

Q)  I signed up for Nextel service on July 28 at a Wireless World in San Jose and purchased two phones and signed up for a Nextel National Shared Value 500 plan at $49.99 and $20 for the shared phone. When I got my first bill from Nextel, it was for $986.92 and they had me paying for two new phones and two more service plans.
I contacted Nextel after my wife almost had a heart attack and then faxed my Wireless World invoice and the credit card slips I received when I purchased the two phones. After two more phone calls to Nextel, representatives finally adjusted my invoice and said I owed $27.
I asked Nextel whether everything was going to be straight on my next bill and said if the company couldn't guarantee that this wouldn't happen again, I would cancel my account. The next bill came and again it had four phones on the bill and the three service plans instead of the one, and the bill was $294.80.
I called again and asked what happened to the last service call. Nextel said it must have had a problem with its computer system. I asked to have all my accounts canceled and for a corrected bill with my true charges. I got this and also was told that I would have to pay a termination fee.
What can I do about this?
Stan Boyd
Morgan Hill

A)  I contacted Nextel and the company agreed to waive the $400 early termination fee but will not credit you for the $200 phone purchase. If you want to consult a lawyer about this, you can usually get 30 minutes with an attorney for $30.  Call the Santa Clara County Bar Association lawyer referral service at (408)
971-6822.
Need help? Here is how to reach us:
o Mail: Action Line, San Jose Mercury News, 750 Ridder Park Drive,
San Jose, Calif. 95190
o E-mail:

http://www.bayarea.com/mld/mercurynews/news/local/7082669.htm

------------------------ Yahoo! Groups Sponsor ---------------------~-->
Buy Ink Cartridges or Refill Kits for your HP, Epson, Canon or Lexmark
Printer at MyInks.com. Free s/h on orders $50 or more to the US & Canada.
http://www.c1tracking.com/l.asp?cid=5511
http://us.click.yahoo.com/mOAaAA/3exGAA/qnsNAA/61FxlB/TM
---------------------------------------------------------------------~->

Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/