Subject: [NEXTEL-1] T-Mobile Tops In Customer Care...If You Don't Count Nextel

From: [email-masked]
Date: Fri, 06 Aug 2004 00:29:24 -0700

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[email-masked] thought you might find this article interesting.

T-Mobile Tops In Customer Care...If You Don't Count Nextel

T-Mobile Tops In Customer Care..

The survey was based on the "top national carriers" (Top 5), Nextel is no longer in the running since being
bumped by T-Mobile from 5th to 6th position.

[email-masked]

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T-Mobile Tops In Customer Care...If You Don't Count Nextel

Contributed by

Derek Kerton

on
Thursday,
August 5 2004

@
5:07pm

In what can only be called a strange study by VocaLabs, T-Mobile has edged out Verizon Wireless in a study on customer care quality. Cingular came third, followed by AWE. However, why anyone would conduct a study of customer care among top national carriers and not include Nextel begs the questions: where does Nextel fit, and why did you leave them out?

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