Subject: Service Level Agreement parameters

From: "Santosh Gupta" <[email-masked]>
Date: Mon, 3 Apr 2000 14:36:49 +0530

Hello 
    I am implementing Classical IP over ATM in MPLS domain. For interworking with other domains I need some agreement parameters with the customers. Can someone help me out with some references on Service Level Agreement(SLA) parameters which should be considered.
Thanx in advance.

santosh